Emotional Intelligence and Job Satisfaction among Bank Managers with Special Reference to Malappuram District, Kerala

Abstract

Emotions play a vital role in ordering human experiences. Emotional Intelligence is the capacity to recognize our own feelings and those of others for motivating ourselves and for managing emotions well in ourselves and in our relationship. Emotional Intelligence focuses on the softer skills of building and maintains human relationships. This aspect of life assumes a lot of importance since a person is not detached from the human element, be it work place, the home front or the social circle, human interactions are inevitable and our success depends to a large extent on what we make of these interactions and relationships. Job Satisfaction is the combination of psychological, physiological and environmental circumstances that cause a person truthfully to say I am satisfied with my job. The study is intended to analyze Emotional Intelligence of bank managers and their Satisfaction towards their job. It also helps to identify and analyze the Dimensions of Emotional Intelligence and various factors which influence Emotional Intelligence and Job Satisfaction.