Evidence Based on Areas of Change and its Effects in Higher Education Institutions

Abstract

The most important characteristic of the evaluation of higher education services is its’ multidimensionality and the difficulty of weighting indicators/dimensions according to the various needs of different users/beneficiaries. Different categories of stakeholders need specific information to enable informed decision-making processes. Prospective students and their parents might be interested in the global performance of universities in education, employability of graduates from a particular field of study, study conditions etc., thus aiming at choosing a specific supplier for educational services. In order to raise quality and relevance of higher education, an analysis was developed to see the extent to which the acquired knowledge allows the graduates to be employed on the labour market, to develop their own business or to continue higher education studies at the next level. The paper estimate validity of individual constructs forming part of EduQUAL structured questionnaire for its primary data collection. The significant coefficient is Assurance and the remaining 6 predictors are non-significant. The non-significance variable exceeds 0.05, and do not contribute much to the regression model. This means that the Assurance dimension is the main predictor for overall satisfaction of students.